Policies, Terms, and Conditions
Terms and Conditions - Inukshuk Wholesale Purchases
When shipping dog food all over the world, we understand that damage and mistakes may take place. To serve you best, keep prices down and expediate all claims, Inukshuk Professional Dog Food has the following terms and conditions.
Shipping
We rely on reputable common carriers to deliver our products across the US and Canada. We select transport carriers based on quality of service and competitive pricing. If you would like to have a specific carrier used, we will be happy to use your carrier of choice. Any additional expenses beyond our best rate will be passed along to you.
All orders are checked and confirmed to be damage-free when placed on transport. With every shipment, we provide the details of the carrier, estimated delivery date, and a tracking number. Delays can sometimes occur outside of our control – please be sure to contact the transport company before contacting us. Unfortunately, we have no further information beyond what is readily accessible to you.
Claims
All claims must be made within 24 hours of delivery. Please check your product as soon as possible upon delivery. If there is any external damage, please be sure to make a note on the delivery slip and have the driver sign the paperwork. All claims must be accompanied by pictures, a brief explanation of what happened (if available), the bill of lading (or delivery receipt) with the damage highlighted and initialed by carrier.
All credits will be issued based on percent loss per bag. Cosmetic damages that occur during transport do not automatically qualify for full credit or replacement. Our claims department will review all claims and respond as early as possible. Credits will be applied to accounts to be redeemed on future orders.
Tax
We are required to charge applicable federal, state/provincial, and regional taxes in many States, and throughout all of Canada. By law, exceptions can only be made by provision of a valid tax exemption certificate. The appropriate taxes will be charged unless proper documentation is provided. If the tax exemption certificate provided is deemed not valid for any reason, you agree to pay any and all fees and fines associated with any official inspection, investigation, audit or otherwise.
Returns and Refunds for Inukshuk purchases through the Canadian webstore
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your product must...
· Be unused and in the same condition that you received it.
· Be in the original packaging.
· Have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Customer is responsible for shipping costs to return product. Shipping costs are non-refundable.
Return boxes have the following dimensions: 20in x 15in x 6in
Our 26/16, 30/25, Marine 16, and Marine 25 formulas weigh 33lbs or 15kgs
Our 32/32 formula weighs 44lbs or 20kgs
The return address is:
Inukshuk Returns
136 Hodgson Rd
Fredericton, New Brunswick, E3C 2G4
Liability for Lost or Stolen Packages
Inukshuk Professional Dog Food and/or Corey Nutrition Company is only responsible for purchases until they reach the buyer. Should a delivery be lost during shipment and not reach it's destination, the purchase will be replaced by Inukshuk Professional Dog Food.
If the delivery service tracking indicates "Delivered" or "Notice Left", responsibility for that purchase transfers to the buyer. Inukshuk Professional Dog Food and/or Corey Nutrition Company will not be responsible for lost or stolen product(s) after the tracking indicates "Delivered" or "Notice Left". It is up to the buyer to provide a safe place for packages.
Contact Us
If you have any questions on how to return your item to us, please contact us.
Privacy Policy
Last updated: November 18, 2019
Corey Nutrition Company ("us", "we", or "our") operates http://www.inukshukpro.com/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of
Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Protection of Certain Personally-Identifying Information
Inukshuk Professional Dog Food discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Inukshuk Professional Dog Food's behalf or to provide services available at Inukshuk Professional Dog Food's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Inukshuk Professional Dog Food's website, you consent to the transfer of such information to them. Inukshuk Professional Dog Food will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Inukshuk Professional Dog Food discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Inukshuk Professional Dog Food believes in good faith that disclosure is reasonably necessary to protect the property or rights of Inukshuk Professional Dog Food, third parties or the public at large.
E-commerce
Those who engage in transactions with Inukshuk Professional Dog Food – by purchasing Inukshuk Professional Dog Food's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Inukshuk Professional Dog Food collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Inukshuk Professional Dog Food. Inukshuk Professional Dog Food does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the warning that it may prevent them from engaging in certain website-related activities.
Third-Party Payment Processing
We use a third-party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/us/privacy
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, address, postal code, email address and/or phone number.
Website Visitors & Log Data
Like most website operators, Inukshuk Professional Dog Food collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Inukshuk Professional Dog Food's purpose in collecting non-personally identifying information is to better understand how Inukshuk Professional Dog Food's visitors use its website.
Inukshuk Professional Dog Food also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://inukshukpro.com. Inukshuk Professional Dog Food only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described in the Privacy Policy.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
This Privacy Policy is effective as of November 6, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.